Effective Date: 01/09/2024
Last Updated: 01/09/2024

We are confident in the ability of our AI-powered bid writing app to help you achieve successful funding outcomes. If, after 12 months of active use, you do not generate a return on investment (ROI), we will refund your subscription fees, subject to the terms and conditions outlined below.

1. Eligibility for the Money-Back Guarantee

To be eligible for the 12-month money-back guarantee, the following criteria must be met:

1.1 Minimum Bid Submission:

  • You must submit a minimum of 30 funding applications via our platform during the 12-month subscription period. These submissions must be to recognised funding bodies and verifiable through the platform’s activity log. Bids must be complete and in accordance with the funder’s requirements.

1.2 Active Subscription:

  • You must have an active and continuous subscription to our platform for at least 12 months before requesting a refund.

1.3 Platform Engagement:

  • You must regularly use the platform, including utilising all features designed to optimise your bid submissions, such as the AI tools, template library, and any recommendations made by the system. Failure to actively engage with the platform may void your eligibility for the guarantee. You must use our Ai for all 30 bid submissions and each one to be visible on our platform.

1.4 Proof of Bid Submissions and Outcomes:

  • You must provide documentation demonstrating the submission and outcome of all applications made through our platform. This includes proof of submission to funding bodies and any correspondence related to the application outcome.

1.5 Return on Investment Criteria:

  • The guarantee will be void if any of the submitted bids result in full or partial funding that covers or exceeds your total subscription fees. A successful outcome for any bid that results in monetary funding will disqualify you from receiving a refund.

1.6 Exclusions:

  • Incomplete or disqualified bids, or bids that do not meet the funder’s eligibility criteria, will not count towards the 30-bid minimum requirement. The guarantee only applies to completed and legitimate bids submitted in good faith.

2. Additional Conditions

2.1 Compliance with Fair Use Policy:

  • All users must adhere to our Fair Use Policy. Submitting intentionally low-quality or non-serious bids will disqualify users from the money-back guarantee. We reserve the right to investigate and audit your bid submissions to ensure compliance.

2.2 Force Majeure:

  • The guarantee does not cover circumstances beyond our control, including but not limited to changes in government policy, economic downturns, natural disasters, or changes in the availability of funding programmes. We are not responsible for results impacted by these or similar external factors.

2.3 Proper Use of Application:

  • Users are required to follow all best practice guidelines provided by the platform to maximise the chances of successful funding applications. Failure to use the platform as intended or ignoring system recommendations will void the guarantee.

2.4 Timely Responses to Funders:

  • You must respond promptly to any requests from funders for additional information, clarifications, or interviews. Failure to respond or complete follow-up requirements may result in bid disqualification, and such bids will not count towards the 30-bid minimum.

2.5 Refund Cap:

  • Refunds under the guarantee are capped at the total subscription amount paid during the 12-month period. Additional services, transaction fees, or add-ons are not covered under this guarantee. If you received a discounted rate or promotion, refunds will only reflect the actual amount paid.

2.6 Non-Transferability:

  • The money-back guarantee is non-transferable and applies only to the original account holder. Claims cannot be transferred to third parties or new users of the account.

2.7 Fraud Prevention:

  • We reserve the right to deny any refund requests if we suspect fraudulent activity or abuse of the money-back guarantee. This includes fabricating bid submissions, falsifying outcomes, or intentionally misusing the platform to manipulate the guarantee.

2.8 Subject to Evaluation:

  • All refund requests will undergo a thorough evaluation process to verify that the minimum 30 bids were submitted and all eligibility criteria were met. If we determine that the platform was not used as intended, we may deny the request.

2.9 Third-Party Funders:

  • We are not responsible for the decisions or actions of third-party funders. The guarantee does not apply in cases where funding is denied due to changes in eligibility criteria, reductions in available funding, or other factors outside our control.

2.10 Platform Updates:

  • We continuously update our platform to improve functionality. Users are responsible for adapting to any new features or updates to ensure ongoing successful use of the platform. Failure to do so may void the guarantee.

3. Requesting a Refund

3.1 Submission of Refund Request:

  • You must submit your refund request in writing within 14 days of the end of your 12-month subscription period. Requests submitted after this window will not be considered.

3.2 Verification Process:

  • We will review your usage and activity on the platform, including the number of bids submitted and their outcomes. This process may take up to 30 business days. You may be asked to provide additional documentation to support your claim.

3.3 Refund Processing:

  • If your refund request is approved, we will issue the refund via your original payment method within 30 days of approval.

4. Limitations and Exclusions

4.1 Exclusions:

  • The guarantee applies only to the subscription fees paid during the 12-month period. Any additional services, one-off transactions, consultancy fees, or add-ons purchased during this time are not eligible for refunds.

4.2 Promotional Discounts:

  • If your subscription was purchased using a promotional discount or offer, the refund will be based on the actual amount paid during the subscription period, not the retail price.

5. Changes to Terms

We reserve the right to amend or discontinue the 12-month money-back guarantee at any time. However, changes will not affect users currently within their 12-month subscription period prior to the changes being made.

6. Contact Us

If you have any questions regarding the 12-Month Money-Back Guarantee or would like to submit a claim, please contact our support team at [email protected].

7. Legal

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to this money-back guarantee shall be resolved in the courts of England and Wales.