Last Updated: April 2026

1. Agreement to Terms

By purchasing, accessing, or using Fundin’s services, you agree to be bound by these Terms & Conditions. If you do not accept these terms, you must not use the service.

2. Nature of the Service

Fundin provides a managed grant and tender application service supported by proprietary software and AI tools.

The service may include:

• identifying funding and tender opportunities;
• drafting applications based on user-provided information;
• internal review of applications; and
• submitting applications on the user’s behalf (where applicable).

Fundin does not guarantee funding outcomes or success.

3. Credit-Based System

Fundin operates on a credit-based delivery model.

• Grant applications: one (1) credit per application
• Tender applications: three (3) credits per application

3.1 Credit Allocation

Credits are allocated in line with the User’s subscription plan and billing cycle.

3.2 Credit Rollover

Unused credits may roll over between billing periods.

3.3 Active Subscription Requirement

Credits may only be used while the User maintains an active subscription. If a subscription becomes inactive or is cancelled, unused credits cannot be used unless the subscription is reactivated.

3.4 Credit Usage

Credits are deducted when an application enters drafting.

Once drafting has commenced, the associated credit is considered used and is non-refundable, regardless of whether the application is submitted, except at Fundin’s sole discretion.

3.5 No Guarantee of Credit Usage

Fundin does not guarantee that all allocated or rolled-over credits will be used within any specific timeframe.

4. Service Delivery

Fundin will use reasonable endeavours to deliver services in line with:

• the User’s available credits;
• availability of suitable opportunities;
• eligibility and project readiness; and
• timely provision of information and approvals.

Fundin will work on one (1) application at a time per user, unless agreed otherwise.

The rate at which credits are utilised depends on the User’s responsiveness and cooperation.

Fundin is not obliged to proceed with applications where:

• suitable opportunities are not available; or
• the application is unlikely to succeed.

5. Turnaround Times

• Average drafting time: five (5) working days per application
• Submission after approval: typically three (3) working days

These timeframes are indicative only and may vary depending on complexity, funder requirements, and external factors.

6. User Responsibilities

Users are responsible for:

• providing complete, accurate, and up-to-date information;
• supplying all required supporting documentation;
• maintaining project information within the platform;
• reviewing and approving applications in a timely manner.

Fundin is not responsible for delays, missed deadlines, or unsuccessful applications resulting from incomplete, inaccurate, or late information or approvals.

7. Onboarding Requirements

Service delivery will not begin until onboarding is completed to Fundin’s reasonable satisfaction.

Onboarding includes:

• completion of an onboarding call;
• creation of at least one viable project;
• completion of organisation profile;
• submission of required documents; and
• provision of any required funding restrictions.

Delays in onboarding do not pause subscription fees, minimum terms, or notice periods.

8. Scope Limitations

Unless agreed in writing, the service does not include:

• project design or development;
• direct communication with funders;
• reporting, monitoring, or evaluation;
• attending meetings or interviews;
• financial management or grant administration.

Additional services may be offered separately at Fundin’s discretion.

9. Approval & Submission

No application will be submitted without explicit user approval.

Users are responsible for reviewing all content prior to approval.

Fundin is not liable for errors or omissions in user-approved submissions.

10. AI Usage

Fundin may use AI-assisted tools to support research and drafting.

All applications are subject to human review.

AI-generated content may contain inaccuracies, and users remain responsible for verifying all submitted information.

Fundin does not use customer data to train models for other users.

11. Third-Party Dependencies

Fundin is not responsible for delays or failures caused by:

• funder systems or portals;
• changes to deadlines or requirements;
• external technical issues.

12. Fees & Billing

• subscription fees are billed on a recurring basis;
• fees are non-refundable except where required by law;
• subscriptions renew automatically unless cancelled.

Fundin may update pricing with reasonable notice.

13. Minimum Term & Termination

The service is subject to a minimum term of three (3) months.

Following the minimum term, either party may terminate by providing two (2) months’ written notice.

Fees remain payable during the minimum term and notice period.

Fundin may suspend or terminate the service immediately where:

• required information or approvals are not provided;
• fees remain unpaid;
• false or misleading information is provided; or
• continued service poses legal or reputational risk.

Suspension does not pause fees unless agreed in writing.

14. Intellectual Property

All intellectual property in Fundin’s systems, processes, and materials remains the property of Fundin.

Users retain ownership of their own submitted content.

15. Limitation of Liability

To the maximum extent permitted by law, Fundin is not liable for:

• unsuccessful applications;
• loss of funding or opportunity;
• indirect or consequential losses.

Fundin’s total liability is limited to the fees paid in the six (6) months preceding the claim.

16. Amendments

Fundin may update these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

18. Service Pausing

Fundin may pause service delivery where user input, approvals, or required information are outstanding.

Such pauses do not:

guarantee future delivery timelines.

extend subscription periods;

reduce fees; or