Last updated: [October 2024]

At Fundin.ai (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our AI-powered bid writing app and related services.

By using our services, you agree to the collection and use of your personal data as outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

a. Personal Data

When using our service, we may ask you to provide certain personally identifiable information, including but not limited to:

  • Your name
  • Email address
  • Organisation name
  • Project details related to bid applications

This information is collected when you:

  • Register for an account
  • Use our bid writing tools
  • Contact customer support

b. Usage Data

We may also collect information about how you access and use the service. This Usage Data may include:

  • Your device’s Internet Protocol (IP) address
  • Browser type and version
  • Pages visited within the app
  • Date and time of your visit
  • Time spent on those pages

c. Data Collected by Scraper (Opt-in)

If you choose to opt into our data scraping functionality, we may collect publicly available data from the web to enhance your experience. This includes:

  • Information relevant to your bid applications
  • Publicly accessible information from sources you have authorised

This data collection is strictly limited to your opt-in preferences, and you may opt out at any time.

2. How We Use Your Data

We use the information we collect in the following ways:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features
  • To provide customer support
  • To gather feedback to improve our services

a. Use of AI

Our app utilises AI technology to assist with bid writing. When you use our AI tools, data related to your bid applications may be sent to OpenAI for processing and generation of responses. This data may include:

  • Text you input into the AI writing tool
  • Bid application details

OpenAI processes this data to generate responses, and we ensure that your data is handled in compliance with applicable data protection regulations.

Important: The data you provide when using our AI assistant is only used for generating responses tailored to you. It is not used to train or improve AI models for other users. Your data is solely used to assist you and is not shared with other users of our platform.

3. How Your Data is Stored at OpenAI

When you use the AI writing tools within our app, some of the data you provide is sent to OpenAI for processing. OpenAI follows strict security protocols to protect your data:

  • Data Encryption: Data sent to OpenAI is encrypted in transit using Transport Layer Security (TLS), ensuring that your information remains secure while being processed.
  • Data Retention: OpenAI does not store personal data beyond the processing of requests unless necessary for specific support and monitoring purposes. According to their privacy policy, they may temporarily store inputs and outputs for quality assurance and debugging, but this is typically anonymised or aggregated.
  • Data Security: OpenAI uses industry-standard security practices to safeguard the data it handles, including regular audits and controls to ensure compliance with data protection laws.
  • No Usage for Training: Any data sent to OpenAI for the purpose of bid writing is not used for training OpenAI’s models. Your data remains confidential and is only used for the task at hand.

4. Document Uploads

If you upload any documents to the AI assistant, please note that these documents are directly sent to OpenAI for processing. Fundin.ai does not have access to these documents, ensuring that your sensitive information remains private. We do not store, read, or process any uploaded documents, and they are only used by the AI to assist with your specific request.

5. Cookies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information. Cookies are small files stored on your device that help improve your experience by recognising you and remembering your preferences.

a. Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features. Without these cookies, services like account login and access to secure areas would not be possible.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, and help us improve our website’s functionality.
  • Functionality Cookies: These cookies remember choices you make, such as your language preferences or the region you are in, to provide a more personalised experience.
  • Analytics Cookies: We may use analytics cookies to track information about website traffic and how users interact with our service. This data helps us to analyse trends and improve our service.

b. Managing Cookies

You can manage or delete cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of our service.

6. Data Sharing

We do not sell or trade your personal information to third parties. We may share your data only in the following circumstances:

  • With third-party service providers who help us operate our business (e.g., OpenAI)
  • If required by law or to comply with legal obligations
  • To protect and defend the rights or property of Fundin.ai
  • To prevent or investigate potential wrongdoing

7. Data Security

We take the security of your data seriously and use appropriate measures to protect it. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights

As a user of our service, you have rights regarding your personal data. These include:

  • The right to access the personal data we hold about you
  • The right to request corrections to any inaccurate or incomplete data
  • The right to request the deletion of your personal data
  • The right to restrict processing or object to processing
  • The right to data portability, meaning you can request a copy of your data in a commonly used format

9. Opt-Out

You may opt out of certain data collection practices at any time, including opting out of the data scraping functionality and limiting the data sent to OpenAI for AI processing. You can manage these settings within your account or contact us directly.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant updates via email or through our app.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: [email protected]
Website: fundin.ai